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Terms & Conditions

Protect this card and treat it as you would cash.

  • When making a purchase, present the Gift Card to the cashier.
  • The balance remaining on your card will print on your receipt.
  • To obtain remaining balance check your sales receipt or call 1-866-822-6252

Use of the card constitutes acceptance of the terms and conditions of this Gift Card. This card represents a prepayment for goods available at the stores listed on card. Each time the card is used, the purchase amount will be deducted from the card face value. The card cannot be exchanged for cash, except where required by law. Reload this card at any store cash register to add additional value. If your card is lost, stolen, damaged or destroyed, it will not be replaced and the value remaining lost. If card is used without your permission, you will not be reimbursed for such loss. Issued by The Kroger Co., an Ohio Corporation. *This Gift Card is redeemable in all Kroger family stores, including Food 4 Less stores in So. CA, NV, IN and IL only.

Order Acceptance and Processing

Please be aware that some orders may not be accepted and will be cancelled. The Kroger Co. and its subsidiaries reserve the right to refuse or cancel any order, at any time, for any reason. Orders may be cancelled for a variety of reasons, including but not limited to: limits on available quantities, limits on the total purchase price, inaccurate or erroneous personal or credit information, and issues identified by credit and fraud verification. Upon refusal or cancellation of an order, we will notify the customer. Additionally, we may attempt to contact the customer in order to gather or verify additional information in order to process and complete an order.

All payments are processed when an order is placed. Order verification and processing may take up to 2 business days. Debit or check cards are not accepted except for those associated with Visa, MasterCard, Discover, or American Express. Payments made with a credit or debit card will not be charged until the credit or debit card and/or the associated account has been verified. We reserve the right to use one or more verification and authorization methods, including both internal and 3rd party authorizers. We will verify shipping and billing information. Orders cancelled by us or by the customer will be credited back to the customer's credit or debit card/account. Crediting a cancelled order back to the customer's card/account may take up to 10 business days from the time the order is cancelled. Once an order has been shipped, it cannot be cancelled.

We reserve the right to review and/or filter any gift messages included with orders for content and use of language.

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